Home >> FAQs | Fashion Souk

Frequently Asked Questions (FAQs)

MY ACCOUNT


 

Create an Account

  •   1. Click on Login on the top right hand corner of the page
  •   2. Click on ‘Create an Account’
  •   3. Fill out the required fields in the form provided
  •   4. Click on submit

Congratulations! Your account is created at fashionsouk.com. You can also use your account for information edit and subscribe/unsubscribe newsletter.

 

What if I forgot my password?

  •   1. Click on Login on the top right hand corner of the page
  •   2. Click on ‘Forgot your password’ link provided in the Registered Customers section.
  •   3. Type your email address and click submit.
  •   4. Your password reset link will be sent to your email address.
  •   5. Open the link and reset password.

 

ORDER PLACEMENT


 

What is the procedure to place an order?

  •   1. Select your favorite item, choose your size and add them to your shopping cart. 
  •   2. Click on Proceed to Checkout. If you want to continue shopping, click on ‘Continue Shopping’. You can add products as much as you want. Then follow the procedure as mentioned. 
  •   3. Fill out the forms by providing all the necessary information.
  •   4. Once you place order, you will receive confirmation call from our representative.

 

How can I track my order?

  • As soon as your order is placed, you will receive all the updates in your email.

 

ORDERS RETURNS & CANCELLATION



How can I return an item?
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund. For details, please visit our Return Policy and Cancellation Policy.

What is the return notice period?
Our customers are provided with a 15-days notice period of returns.
However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in original condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. For details, please visit our Return Policy.

What if the item I received was damaged?
We always take extra care in packaging your items. However, in case the item you received was damaged, please contact Customer Care or call us on 92-(051) 844-9000.

What if I receive a different item than the one I ordered?
In case of a mistaken shipment, please contact Customer Care or call us on 92-(051) 844-9000 to initiate and schedule the return process. Our agent shall then replace the wrong shipment with the delivery of your order according to your specifications.

I just placed an order. Can I cancel it now?
If you cancel your order before the product has shipped, you can choose to have the entire amount refunded.  We usually ship orders within 2 days.  For details, please visit our Cancellation Policy.

I have not received my order. Can I still cancel an order?
If your product has been shipped and is yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds for prepaid orders will be processed once the shipment returns to our Warehouse.  Please note that this option is not valid for custom made dresses and jewelry.  For details, please visit our Return Policy.

 

PAYMENT METHODS


 

What kind of payment methods do you accept?
For Pakistan Customers: We accept Credit Cards, Western Union, Cheque, Bank account transfer. Also we provide Cash on Delivery service. 
For International Customers: We accept Credit Cards, Western Union, American Express, MoneyGram.  

For details, please visit Payment Options.

DELIVERY POLICY



Where do you deliver to and what are the charges?
FashionSouk.com (FS) delivers worldwide delivery and offers comprehensive shipping options.  Please visit our Shipping Policy for details.

 

 

ABOUT US
Fashion Souk is a stylish global online Pakistan Fashion Mall selling everyday luxury fashion to men and women with real lives. Launched in 2012, the website offers Pakistan's most covetable designer collections to an international fashion audience. Expertly edited collections channel the hottest trends of the season and champion statement classics and premium wardrobe staples across ready-to-wear, bags, shoes and accessories.